Refunds & Return
Arclight Apparel
All orders are fulfilled and delivered by our supplier Printful. As such, all returns/exchanges are carried out by them.
Please see below for their returns and exchanges policy.
Refunds are available on non fulfilled orders or fault orders by contacting arclightpromotionsuk@gmail.com with photographic evidence of the faulty product.
Refunds are instant however we reserve the right to raise a dispute with our supplier Printful before issuing any refunds. Refunds are only available if a dispute is raised within 30 days after expected date of delivery. Expected date of delivery is up to 6 days after date or purchase.
All orders are fulfilled and delivered by our supplier Printful. As such, all returns/exchanges are carried out by them.
Please see below for their returns and exchanges policy.
Refunds are available on non fulfilled orders or fault orders by contacting arclightpromotionsuk@gmail.com with photographic evidence of the faulty product.
Refunds are instant however we reserve the right to raise a dispute with our supplier Printful before issuing any refunds. Refunds are only available if a dispute is raised within 30 days after expected date of delivery. Expected date of delivery is up to 6 days after date or purchase.
Arclight Promotions
Advance tickets are available via arclightmusic.co.uk/events and are fulfilled by Eventbrite.
Refunds for advance tickets are available in full up to 48 hours before the start time of each event. Refund requests made up to 24 hours in advance of the start time of each event will be refunded at 50% face value.
Refunds are not available within 24 hours of the start time of each event.
All requests for refunds can be made either via the link in your E-ticket that will be emailed to you within 24 hours or purchase. Requests can also be made by emailing returns@arclightmusic.co.uk with your order number or by using the chat options on arclightmusic.co.uk.
Refunds can only be processed back to the original card used to make the purchase. For all further information, please see Eventbrites returns and refunds policy on their website.
